We Stand Behind Our Products

Our Return Policy Overview

We offer returns and replacements for eligible items within 7 days of delivery. Returns are accepted only for valid reasons as listed below. Please contact us via WhatsApp before sending anything back.

Return window: 7 days from delivery date

• Item received is damaged or broken
• Wrong item delivered (different from what was ordered)
• Item is defective or not functioning as described
• Item is significantly different from the product description
• Item is missing parts or accessories listed in the product

• Change of mind after receiving the item
• Item has been used, worn, or opened (where applicable)
• Return request made after 7 days of delivery
• Damage caused by misuse or improper handling by the customer
• Beauty & personal care items that have been opened or used
• Items purchased during a final sale or special promotion (unless defective)

How to Request a Return

1. 01Contact us via WhatsApp within 7 days of receiving your order.
2. 02Share your order ID and clear photos or a video of the issue.
3. 03Our team will review and respond within 1 business day.
4. 04If approved, we'll arrange a pickup or guide you on returning the item.
5. 05Once we receive and inspect the item, a replacement or refund will be processed.

Refunds

Since all orders are Cash on Delivery, refunds are processed as cash transfers or bank transfers. Approved refunds are processed within 3–5 business days after we receive and inspect the returned item.

Delivery charges are non-refundable unless the return is due to our error.